Our dedicated maintenance staff manages all property needs from HVAC to snow vendors to life safety inspections. The team consists of three full-time supervisors, three full time dispatchers and a staff of technicians. Our technicians provide all handyman services and visit a property regularly, when needed, or not at all depending on owner preferences.
We pride ourselves on fast communication and proactive solutions. All tenants can enter work orders through our online system and expect an answer within 24 hours, though often much faster. Through annual maintenance planning and frequent property walks we get ahead of significant issues and limit emergency calls.
Third party vendors are also critical to continued property upkeep. We work with owner preferred vendors or provide recommendations based on our past experiences. We ensure all vendors are properly insured, aware of our standards, and given clear guidelines. Service calls are scheduled through our maintenance dispatcher to make sure tenants are notified and the property is readily accessible. When needed we will create request for proposals and bid out services to ensure high-quality work is provided at the best price.
Despite dedicated planning, emergencies happen. 24/7/365 we have a maintenance team member on call to assist with all issues. They are reached through our answering service and will personally visit or engage the right vendor to rectify the issue as quick as possible.
Contact us today by filling out the form below or calling our office at (603)-778-6300 and see how we can assist with your property!
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